Contact us

If you have a question about Fairtrade or Fairtrade International (FLO) you may find the answer in our Frequently Asked Questions. If you are unable to find the answer you need, please send us your question using the form below.

Address and phone details

Fairtrade International
Bonner Talweg 177
53129 Bonn, Germany

Email: info@fairtrade.net

Telephone: +49 228 949230
Fax +49 228 2421713

Click here for detailed directions to Fairtrade International headquarters.

National Fairtrade Organizations

Get in touch directly with the Fairtrade organization in your country. See our list of national Fairtrade organizations and Fairtrade marketing organizations.

FLOCERT

To contact the independent Fairtrade certification body, visit FLOCERT.

Allegations and Complaints

If you are aware of any violation of Fairtrade policies and procedures, Fairtrade International regulations and services, please get in touch with the Quality Manager at Fairtrade International at QM@fairtrade.net.

For more information on the standard operating procedure regarding complaints and allegations, click here.

If you have a complaint regarding certification or licensing, please contact assurance@fairtrade.net and review the Fairtrade assurance policy here.

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