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If you have a question about Fairtrade or Fairtrade International (FLO) you may find the answer in our Frequently Asked Questions. If you are unable to find the answer you need, please send us your question using the form below.

Fairtrade Organizations Near You

Get in touch directly with the Fairtrade organization in your country. See our list of national Fairtrade organizations and Fairtrade marketing organizations.


To contact the independent Fairtrade certification body, visit FLOCERT.

Allegations and Complaints

If you are aware of any violation of Fairtrade policies and procedures, Fairtrade International regulations and services, please get in touch with the Quality Manager at Fairtrade International at

For more information on the standard operating procedure regarding complaints and allegations, click here.

If you have a complaint regarding certification or licensing, please contact and review the Fairtrade assurance policy here.

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