If you have a question about Fairtrade or Fairtrade International (FLO) you may find the answer in our Frequently Asked Questions. If you are unable to find the answer you need, please send us your question using the form below.
Address and phone details
Fairtrade International (FLO)
Bonner Talweg 177
53129 Bonn, Germany
Telephone: +49 228 949230
Fax +49 228 2421713
National Fairtrade Organizations
Get in touch directly with the Fairtrade organization in your country. See our list of national Fairtrade organizations and Fairtrade marketing organizations.
Connect on Social Media
To contact the independent Fairtrade certification body, visit FLOCERT.
Allegations and Complaints
If you are aware of any violation of Fairtrade policies and procedures, Fairtrade International regulations and services, please get in touch with the Quality Manager at Fairtrade International at QM@fairtrade.net.
Find Fairtrade Minimum Prices and Premiums